For: Counter/Sales Professionals
The Professional Counterperson Training program is designed to teach experienced and beginning counter professionals what it takes to exceed our customer's expectations every single time. The Counterperson Training program is a self-paced workbook and video program.
Features & Benefits
- Job descriptions.
- Customer service training.
- Questioning techniques.
- Upselling opportunities.
- Greeting the walk-in customer.
- A day-in-the-life approach.
- List of responsibilities.
- Workbook and support materials.
- Certificate of achievement.
Key Learning Methods
- Self-study approach.
- Video linked to workbook.
Coordinates
- Open to all counter and sales professionals.
- Program can be instructor-led.
- A key part of the Certified Specialist program.
