For: Service Writers / Shop Owners / Managers
The Service Writer Seminar is a 1 ½ day seminar designed to help service writers build sales and profits, improve customer satisfaction and increase shop productivity and efficiency through proven techniques and practices. The Service Writer Seminar is scheduled on demand.
Features & Benefits
- How to develop and implement a customer relationship management and communication system.
- Increasing shop productivity and efficiency through more effective scheduling, job assignment and process flow.
- Maintain and grow your business by creating and implementing a new customer package, a customer retention program and a new business development program.
- Learn how to create and implement compensation plans that drive productivity and increase employee loyalty.
- Learn how to set goals and develop business plans that are realistic and capable of producing the success you want.
- Workbook and support materials.
- Certificate of achievement.
- Ongoing consulting and support.
Key Learning Methods
- Team discussions
- Role Playing
- Question and answer sessions
- Individual homework
Coordinates
- Shop owners, managers and spouses are encouraged to attend this session.
- Maximum class size is 30 students
